Return & Refund Policy
Return and Refund Policy for V Esthetic
At V Esthetic, we want you to be completely satisfied with your purchase. If you’re not happy with your order, please read our return and refund policy below.
1. Eligibility for Returns
- You may return most new, unopened items within [insert number] days of delivery for a full refund or exchange.
- To be eligible for a return, items must be in their original condition and packaging, unused, and with all tags and seals intact.
2. Non-Returnable Items The following items cannot be returned:
- Opened or used personal care products
- Gift cards
- Sale items or items marked as final sale
3. How to Initiate a Return To initiate a return, please contact our customer service team at [insert email address] with your order number and reason for the return. We will provide you with a return authorization and instructions.
4. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item was damaged, defective, or an error was made by us.
- We recommend using a trackable shipping service or purchasing shipping insurance for items over [insert amount] to ensure they arrive safely.
5. Refund Process
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment within [insert number] business days.
6. Exchanges If you would like to exchange an item for a different size or color, please follow the same process as a return and indicate your desired exchange in your request.
7. Damaged or Defective Items If you receive a damaged or defective item, please contact us within [insert number] days of delivery. We will arrange for a replacement or a full refund, including any return shipping costs.
8. Contact Us If you have any questions or need further assistance regarding returns or refunds, please contact us at: